Privacy Policy

Last updated: February 04, 2026

Our Commitment to Privacy

At Oliv Technologies, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy reflects our core values:

  • Your information is yours. We collect only what we need to provide our services and delete or anonymize it when no longer required.
  • Transparency matters. We explain clearly what we collect, why, and how we use it.
  • We protect your data. We implement robust security measures and refuse unauthorized disclosure unless legally required.
  • We help merchants stay compliant. We provide privacy-friendly tools and documentation to help you meet your obligations.

1. Who We Are

This Privacy Policy explains how Think Strategi for Marketing and PR (License No. 1541217), operating as Oliv Technologies (“Oliv,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you:

  • Visit our website at oliv.tech
  • Use our mobile application development platform and dashboard
  • Communicate with us via email, phone, chat, or consultation bookings
  • Use mobile apps we build for merchants (“Merchant Apps”)

Registered Address:
Think Strategi for Marketing and PR
License No. 1541217
Dubai, United Arab Emirates

2. Scope and Application

This Privacy Policy applies to:

  • Website visitors to oliv.tech
  • Merchants and clients who subscribe to our Services
  • Authorized users who access our dashboard on behalf of merchants
  • Support and consultation contacts
  • End-customers of Merchant Apps (where applicable)

If you are an end-customer of a Merchant App and have questions about how your data is handled, please contact the merchant directly as they are the data controller for your information.

3. Our Roles

Data Controller: When we collect information directly from you (website visitors, prospective clients, merchants, authorized users, support contacts), we act as the data controller and determine how your data is processed.

Data Processor/Service Provider: When we process end-customer data on behalf of merchants through Merchant Apps, we act as a data processor. The merchant is the data controller and determines how end-customer data is collected and used. In these cases, please contact the merchant directly for rights requests regarding your personal information.

4. Information We Collect

4.1 Information You Provide Directly

Account and Registration Information:

  • Full name, email address, phone number
  • Company name, business address, trade license information
  • Shopify store URL and credentials (for integration)
  • Payment information (processed by third-party payment processors)
  • Brand assets (logos, images, colors, content for your Merchant App)

Communication Information:

  • Content of emails, chat messages, support tickets
  • Consultation booking details and notes
  • Feedback, survey responses, testimonials

Dashboard Usage:

  • Customization choices (splash screen, home page layouts, branding)
  • Push notification content and scheduling
  • Analytics preferences and settings

4.2 Information We Collect Automatically

Usage and Analytics Data:

  • Pages visited, features used, session duration
  • Click patterns, navigation paths, time spent on pages
  • Dashboard activity and app customization actions
  • Search queries within our platform

Technical and Device Information:

  • IP address, browser type and version
  • Operating system, device type and model
  • Unique device identifiers
  • Language preferences, time zone
  • Referral sources (how you found us)
  • Cookies and similar tracking technologies

Performance and Error Data:

  • App crashes, bugs, technical errors
  • Load times, performance metrics
  • Server logs and system diagnostics

4.3 Information from Third Parties

Shopify Integration:

  • Store information, product catalog, categories
  • Customer orders, inventory data
  • Payment gateway configurations
  • Store settings and preferences

App Store Data:

  • App submission status and review feedback
  • Download statistics and user ratings
  • App Store Connect and Google Play Console data

Service Providers:

  • Payment processing confirmations
  • Email delivery status
  • Analytics and marketing platform data

4.4 End-Customer Data (Processed on Behalf of Merchants)

When merchants use our Services to operate Merchant Apps, we process end-customer data as a processor, including:

  • Customer names, email addresses, phone numbers
  • Shipping and billing addresses
  • Order history and purchase behavior
  • Device information and app usage
  • Push notification interaction data

Merchants are responsible for obtaining necessary consents and providing privacy notices to their end-customers.

5. How We Use Your Information

5.1 To Provide and Improve Our Services

  • Create and manage your account
  • Build and deploy your Merchant App
  • Provide dashboard access and customization tools
  • Process payments and manage subscriptions
  • Sync with Shopify and integrate payment gateways
  • Submit apps to Apple App Store and Google Play Store
  • Provide ongoing maintenance, updates, and monitoring
  • Deliver customer support and respond to inquiries

5.2 To Communicate With You

  • Send service notifications and updates
  • Respond to support requests and consultations
  • Provide technical assistance and troubleshooting
  • Send billing statements and payment confirmations
  • Notify you of changes to our Services or policies
  • Send marketing communications (with your consent; opt-out anytime)

5.3 To Analyze and Improve

  • Analyze usage patterns to improve our platform
  • Develop new features and functionality
  • Optimize user experience and dashboard interface
  • Conduct research and analytics
  • Test and troubleshoot technical issues
  • Measure campaign effectiveness

5.4 To Ensure Security and Compliance

  • Prevent fraud, abuse, and security threats
  • Enforce our Terms of Use
  • Comply with legal obligations and requests
  • Protect our rights, property, and safety
  • Conduct internal audits and quality control
  • Verify identity and authenticate users

5.5 Legal Bases for Processing (Where Applicable)

Under applicable data protection laws, we process your personal information based on:

  • Contract Performance: To provide the Services you’ve subscribed to
  • Legitimate Interests: To improve our Services, ensure security, and conduct business operations
  • Legal Obligations: To comply with laws, regulations, and legal processes
  • Consent: For marketing communications and certain cookies (where required)

You may withdraw consent at any time where we rely on consent as the legal basis.

6. Cookies and Similar Technologies

6.1 What We Use

We use cookies, web beacons, pixels, local storage, and similar technologies to:

  • Enable essential functionality (authentication, preferences)
  • Remember your settings and choices
  • Analyze how you use our website and Services
  • Measure and improve performance
  • Deliver relevant content and advertising (where permitted)

6.2 Types of Cookies

Essential Cookies: Required for the website and Services to function properly. Cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).

Functionality Cookies: Remember your preferences and settings.

Marketing Cookies: Track your activity to deliver personalized advertising (where permitted).

6.3 Your Choices

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality. You can also opt out of interest-based advertising through industry opt-out mechanisms.

Third-Party Cookies: We use services like Google Analytics, which may set their own cookies. Please review their privacy policies for details.

7. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

7.1 Service Providers and Sub-Processors

We engage trusted third-party service providers to help us deliver our Services, including:

  • Cloud hosting and infrastructure (AWS, Google Cloud)
  • Payment processing (Stripe, PayPal, local payment gateways)
  • Email delivery and communication tools
  • Analytics and monitoring services
  • Customer support platforms
  • App store distribution (Apple, Google)

These providers are contractually bound to protect your information and use it only as we direct.

7.2 Merchants and Their End-Customers

When you use a Merchant App, the merchant receives information about app usage, orders, and customer behavior to operate their business.

7.3 Business Transfers

If Oliv is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you before your information becomes subject to a different privacy policy.

7.4 Legal Requirements

We may disclose information when required by law or in response to:

  • Court orders, subpoenas, or legal processes
  • Government or regulatory requests
  • Requests from law enforcement
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activity

7.5 With Your Consent

We may share information for other purposes with your explicit consent.

8. International Data Transfers

Oliv operates primarily in the GCC region but may transfer data internationally to service providers and cloud infrastructure located in other countries, including the United States and European Union.

When we transfer data outside the UAE or GCC, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by relevant authorities
  • Adequacy decisions recognizing equivalent data protection
  • Other legally approved transfer mechanisms

By using our Services, you consent to these international transfers.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

  • Account and business data: Retained while your account is active and for up to 3 years after termination for legal and business purposes
  • Payment and billing records: Retained for up to 7 years for tax and accounting compliance
  • Support communications: Retained for up to 2 years after resolution
  • Marketing data: Retained until you unsubscribe or request deletion
  • Usage and analytics data: May be retained in aggregated or anonymized form indefinitely

After retention periods expire, we securely delete or anonymize your information.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls and authentication requirements
  • Regular security assessments and audits
  • Employee training on data protection
  • Incident response and breach notification procedures
  • Secure data centers and cloud infrastructure

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights:

11.1 Access and Portability

  • Request a copy of the personal information we hold about you
  • Receive your data in a structured, commonly used, machine-readable format
  • Request transmission of your data to another service provider (where technically feasible)

11.2 Correction and Completion

  • Correct inaccurate or incomplete personal information
  • Update your account details through the dashboard

11.3 Deletion and Erasure

  • Request deletion of your personal information (subject to legal retention requirements)
  • Close your account and request removal of data

11.4 Restriction and Objection

  • Restrict or object to certain processing activities
  • Opt out of marketing communications at any time
  • Object to processing based on legitimate interests

11.5 Withdraw Consent

  • Withdraw consent for processing based on consent (without affecting prior processing)

11.6 Lodge a Complaint

  • File a complaint with your local data protection authority if you believe we have violated your privacy rights

11.7 How to Exercise Your Rights

If you are a merchant or authorized user: Log into your dashboard to update information, or contact us at [your email].

If you are an end-customer of a Merchant App: Please contact the merchant directly, as they control your information.

If we act as controller of your data: Contact us using the details in Section 16.

We will respond to valid requests within the timeframes required by applicable law (typically 30 days).

12. Children’s Privacy

Our Services are intended for business use and not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete it.

If local law sets a higher minimum age (e.g., 16 in some European countries), we comply with that requirement.

13. Marketing Communications

13.1 Types of Marketing

We may send you marketing communications about:

  • New features and updates to our Services
  • Educational content, webinars, and resources
  • Special offers, promotions, and events
  • Industry insights and best practices

13.2 Your Choices

You can opt out of marketing communications at any time by:

  • Clicking “unsubscribe” in any marketing email
  • Updating your preferences in your account dashboard
  • Contacting us at [your email]

Note: Even if you opt out of marketing, we will still send you transactional and service-related communications (account notifications, billing statements, technical updates).

14. Third-Party Links and Services

Our website and Services may contain links to third-party websites, apps, and services that we do not control. This Privacy Policy does not apply to third-party services. We encourage you to review their privacy policies before providing any information.

Third-Party Integrations:

  • Shopify: Subject to Shopify’s Privacy Policy
  • Apple App Store: Subject to Apple’s Privacy Policy
  • Google Play Store: Subject to Google’s Privacy Policy
  • Payment Processors: Subject to their respective privacy policies

15. Do Not Track Signals

Some browsers include a “Do Not Track” (DNT) feature that signals websites not to track you. There is currently no industry consensus on how to respond to DNT signals. Therefore, we do not currently respond to DNT browser signals. We will update this policy if industry standards emerge.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, legal requirements, or for other operational reasons.

Notice of Changes:

  • Material changes will be announced via email or prominent notice on our website at least 30 days before taking effect
  • The “Last updated” date at the top will be revised
  • Continued use of our Services after changes take effect constitutes acceptance

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Think Strategi for Marketing and PR
Trading as: Oliv Technologies
License Number: 1541217

Email: info@oliv.tech
Website: oliv.tech
Address: One Central, DWTC
Dubai, United Arab Emirates

For data subject rights requests: Please include “Privacy Rights Request” in your email subject line and provide sufficient details to verify your identity.

For end-customers of Merchant Apps: Please contact the merchant operating the app directly, as they are the data controller for your information.

18. Data Processing Agreement (For Merchants)

If you are a merchant using our Services and require a Data Processing Agreement (DPA) to comply with GDPR or other data protection laws, please contact us. We will provide a DPA that outlines our obligations as a data processor when handling your end-customers’ data.

19. Sub-Processors

Upon request, we will provide an up-to-date list of sub-processors we engage to help deliver our Services. All sub-processors are required to meet our privacy and security standards.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.